FAQ

Shipping Payment Returns & Exchange

WHAT ARE DELIVERY OPTIONS?

We offer domestic shipping and international shipping.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

  • All international orders will be processed and shipped within 1-3 working days via DHL express upon successful payment.
  • Due to Covid-19 situation DHL Express worldwide takes about 5-7 business days.
  • During the holidays period delivery may be delayed by an additional 1-3 business days.

WHAT ARE YOUR SHIPPING RATES?

HOW DO I CHECK THE STATUS OF MY ORDER?

WHERE CAN I PLACE AN ORDER?

You can order online:

CAN I RESERVE AN ITEM?

We do not accept any reservations. The items you add to your shopping cart will be kept for as long as the product is available. However, these items are not placed on hold and someone else could purchase the item even if it is in your cart. To avoid this happening make sure you confirm the purchase as soon as possible.

THERE WAS AN ERROR WHILE I PURCHASING, HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?

You could check your email for the checkout confirmation, or contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.

IF THERE IS A PROBLEM HOW COULD I CONTACT FOR HELP?

You could communicate with us through:

HOW WILL I KNOW THAT MY PAYMENT HAS BEEN ACCEPTED?

  • Payment confirmation will be shown right after your checkout.
  • There will be an email that confirms your purchase.

WHAT IS THE PREFERED PAYMENT METHOD?

We accept debit/credit card payment for Visa, JCB and Mastercard.

HOW DO I REQUEST A REFUND?

You could request for refund via:

Unfortunately refund are only available in laos.

WHEN WILL I RECEIVE MY REFUND?

You will receive your refund between 7-14 working days.

WHAT IS THE DEADLINE FOR RETURN?

  • All orders are refundable and exchangeable within 14 days.
  • Item on sales are non refundable.
  • Return is only available in Laos.

HOW TO RETURN

• The tags must be attached to the items as they are shipped.
• Items must be clean, unused, and not faulty.